Stop Paying for Work
Your Systems Should Be Doing
From scaling operations at Grab and Shopee to helping businesses like yours — I bring enterprise-grade AI solutions that compound your growth.
Your Team Is Drowning in Manual Work
Hours wasted on repetitive data entry, reporting, and manual processes
Automated workflows that handle data processing around the clock
Customer support that can't scale with your growth
AI agents that handle 80% of queries while you focus on what matters
Sales pipeline leaking leads due to slow follow-up
Intelligent lead scoring and automated nurture sequences
No visibility into operations — decisions based on gut, not data
Real-time dashboards and AI-powered insights from your existing tools
AI Automation Across Your Business
Sales Automation
Lead scoring, pipeline automation, intelligent forecasting, and automated outreach
Customer Support
AI chatbots, smart ticket routing, sentiment analysis, and escalation workflows
Business Development
Market research automation, opportunity scoring, and partnership intelligence
Accounting & Finance
Invoice processing, expense tracking, reconciliation, and financial reporting
Operations
Workflow automation, process optimization, reporting, and cross-team coordination
Our Process
A methodical, low-risk approach that starts with understanding your business — not jumping straight into tools.
Discover & Diagnose
Understand first, automate second.
- We learn how your business actually works: goals, constraints, handoffs, and what a "win" looks like.
- We map your tech stack and where data lives: CRMs, inboxes, spreadsheets, internal tools.
- We audit processes to find real bottlenecks and decide what should and shouldn't be automated.
Design, Build & Validate
Custom solutions, tested before launch.
- We prioritize high-impact opportunities and decide where AI helps — and where it doesn't.
- We design and build custom workflows, test different approaches on real data, and explain our choices in plain language.
- We run evaluations in a real-world environment before full rollout.
Launch, Monitor & Optimize
Continuous improvement, not a one-off project.
- We launch into production with clear success metrics and safeguards.
- We monitor performance, collect feedback from your team and customers, and fix issues quickly.
- We continuously refine prompts, logic, and models so the system improves as your business evolves.
Ready to see where AI can help your business?
Get in TouchMeet the Founder
Miguel Murillo
Miguel spent years at Grab and Shopee — two of Southeast Asia's largest tech companies — where he helped scale operations across multiple markets and business functions.
After seeing firsthand how AI could transform enterprise operations, he founded Emergent Ops to bring those same capabilities to growing businesses. His approach is hands-on, human-centered, and rooted in real operational experience — not theoretical frameworks.
Today, he helps business owners eliminate bottlenecks, automate workflows, and compound their growth with AI — without needing to become tech experts themselves.
Common Questions
Let's Connect
Tell us about your biggest operational challenge. We'll get back to you within 24 hours with ideas on how AI can solve it.